Professionals

Professionals who work with children and families

If you are a professional who works with children and families (e.g. teachers, doctors, or police) and you have concerns about a family, you can refer them to Family and Child Connect for help.

We connect families to government and non-government services within their local area.

A range of Family and Child Connect resources are available for professionals and families, including information in other languages.

How to refer a family

Anyone can refer a family to Family and Child Connect for help, you can:

Making a report to Child Safety

If we receive information to suggest a child may be in need of protection, a report will be made to Child Safety Services. Our experienced Child Protection Practitioners can assist to identify concerns that should be reported and facilitate the process.

Resources

A range of Family and Child Connect resources are available for professionals and families, including information in other languages.

What happens when you refer a family

When you refer a family to Family and Child Connect, an initial assessment of your concern is undertaken and a range of responses are considered. These responses may include:

Information and advice

We provide you with information and advice on how you could respond. This may include advice on how to keep the family engaged and information on local support services.

Referral to a support service

We can help you refer the family to a support service. The service may help you to gain the family’s consent to the referral, and facilitate engagement between the family and the support service to ensure a smooth process.

Active engagement and referral to Intensive Family Support services

Where families have multiple or complex needs, we will engage them in a more detailed needs assessment and seek their consent to be referred to an Intensive Family Support service.

An experienced Child Protection Practitioner is based at each Family and Child Connect location to help identify and respond to more serious concerns.

How can I contact Family and Child Connect?

You can make contact by visiting us in person, calling 13 FAMILY (13 32 64) or by completing our online referral form.

CatchmentService ProviderStreet AddressSuburb
Beenleigh/Bayside The Benevolent Society Unit 1/12 Doig Street Cleveland
Brisbane Mercy Community and Kurbingui Youth and Family Development 445 Zillmere Road Zillmere
Browns Plains/Beaudesert Mercy Community Level 1, 3202/10-20 Eastern Road Browns Plains
Cairns Act for Kids, Mareeba Community Centre and Community Support Centre Innisfail 4/202 Scott St Bungalow
Emerald UnitingCare Community 124 Borilla Street Emerald
Gladstone UnitingCare Community 25 Off Street Gladstone
Gold Coast Act for Kids 1–3 Casua Drive Varsity Lakes
Ipswich Kummara Limited 16 East St Ipswich
Kingaroy South Burnett CTC Lot 2 Somerset St Kingaroy
Logan The Benevolent Society Level 1, 3994 Pacific Highway Loganholme
Mackay Act For Kids and Girudala Community Co-operative Society 33A Peel Street Mackay
Maryborough/Bundaberg Churches of Christ Care 37 Tavistock Street Torquay
Moreton Bay Mercy Community Suites 28-29 Kingsgate Centre, 42-44 King Street Caboolture
Mount Isa Save the Children 121 Marian Street Townview
Rockhampton UnitingCare Community 229 Musgrave Street North Rockhampton
Roma Mercy Community and Lifeline Darling Downs 35 Queen St Roma
Sunshine Coast/Gympie Act for Kids Level 2, 15-17 Ocean St Maroochydore
Toowoomba Mercy Community 104 South Street Rangeville
Townsville Mercy Community 111 Charters Towers Rd Hermit Park

Services delivered by:

Funded by Queensland Government.